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Hamilton Relay/CapTel COVID-19 Operational Update, April 24, 2020

Over the course of the last several weeks, we have seen unprecedented demand for our services. We have been focused on ensuring the essential services we provide remain uninterrupted, allowing our customers to stay connected with family, friends, healthcare professionals and businesses. The top priority in accomplishing that goal is the safety and health of our employees, and our commitment has never wavered. To date, in addition to following CDC guidance, we have taken several steps to mitigate COVID-19-related risk to our team, including:

  • Re-engineered our call centers to provide safe physical distances between agent workstations
  • Modified policies and procedures to support physical distancing and employee needs
  • Increased communications on mask usage and hygiene in our call centers
  • Restricted meetings to limit the opportunity for people to congregate as much as possible
  • Increased virtual communications and meetings to support social distancing
  • Restricted and reduced the number of people in our buildings in order to reduce any risk of transmission
  • Built out our IT infrastructure to allow agents to work safely and securely from their homes
  • Increased disinfecting building sweeps
  • Provided hand sanitizer and disinfecting supplies for all employees
  • Installed foot-openers for bathroom doors and made other changes to limit the need to touch timeclocks and other high-traffic surfaces

…And more. We are deeply proud of the commitment our call center agents bring to their work on a daily basis, and it’s our honor to do everything we can to keep them healthy and safe while performing their duties.

Notice Regarding COVID-19, March 18, 2020

With the current global effect of coronavirus (COVID-19), Hamilton recognizes the importance of staying connected with family, friends, colleagues and businesses - now, more than ever. Given the widespread recommendation of social distancing, the ability to communicate over the telephone is critical. We continue to provide relay and captioned telephone services to our customers with our call processing continuing to be fully operable and available 24/7.

If you should experience a delay, please stay on the line. Your call will be routed to a Communication Assistant (CA) as soon as one becomes available. As the current situation continues to evolve, we will keep you updated and informed of any changes - please know that our Customer Care reps are also available to answer questions you may have.

We appreciate your patience and understanding, and we are incredibly grateful for your support. We extend positive thoughts for health and safety to you and yours.

Caption the conversation

Caption the conversation

If you or someone you care about has difficulty hearing on the phone – Hamilton® CapTel® is a simple solution.

Designed exclusively for individuals with hearing loss, the Hamilton CapTel Phone works just like any other phone. When the phone rings, you answer it. When you want to make a call, you dial the number.

The clear difference: With Hamilton CapTel, you can listen and read word-for-word captions of everything said to you over the phone.

Hamilton CapTel 2400i Phone

Hamilton CapTel has a solution that’s right for you

Programs for Healthcare Professionals

Since 2003, Hamilton CapTel has made more than 100 million captioned telephone conversations possible for individuals with hearing loss. As a professional, this is the kind of proven captioned telephone technology you can count on and recommend without hesitation.

Hamilton CapTel means business!

Hamilton® CapTel® for Business, Interconnected by Tenacity™ is available to individuals who experience hearing loss and have difficulty hearing on the phone while in the workplace. Hamilton CapTel displays captions of what’s being said on the screen of the Cisco® Voice over IP (VoIP) phone.

Learn more…

Hamilton CapTel in the news

October 27, 2017

Captioned Telephones Increase Engagement, Social Networks and Quality of Life in Senior Living Communities

A new case study published by the LeadingAge Center for Aging Services Technologies (CAST), reveals that residents in senior living communities who use captioned telephones are less likely to experience the adverse effects of loneliness.

Read more…

Support for Existing Customers

CapTel Phones, Smartphones, Tablets, and PC/Mac Computers

Already using Hamilton CapTel?

If you need assistance, want to get up and running with a new solution or have a question about how to get the most out of your CapTel Phone, Mobile App, Web CapTel or Business solution, our Customer Care Team is standing by for you.

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern