Resources

Information, research, news, events
and service notifications for customers
and professionals.

Downloads and Research Library

Hamilton CapTel’s library of downloads includes infographics, research, news, webinars and more covering the hearing healthcare industry and other hearing healthcare and senior care topics.

Explore the Downloads And Research Library

Captioned Telephone
Service Notifications

Any service interruptions – planned or otherwise – will be shared on our service notification page. It’s a good page to check first in case you note any issues with your service.

View The Service Notification Page

News and Events

Stay current with Hamilton CapTel events and company-specific updates and information on our News and Events page. Bookmark it and come back to it as often as you like!

Explore News and Events

More than 20 years of service

More than 400 million captioned telephone calls provided. All at no cost.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. The captions are then sent to the phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted. “Noah” is a registered trademark of HIMSA II K/S in the USA. Outside the USA, “Noah” is a trademark of HIMSA II K/S. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2025 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.