Your California Privacy Rights

Updated November 29, 2022

California law permits California residents to make the following requests of us regarding the personal information Hamilton Relay, Inc. (“we” or “us”) collects, uses, discloses and sells through the various Telecommunications Relay Services we offer, as well as through our website and mobile apps.

Direct Marketing

California residents may request certain information regarding our disclosure of personal information to third parties for such parties’ direct marketing purposes. We, however, do not share personal information with third parties for their direct marketing purposes.

Access

California residents may request the categories of personal information we have collected about them, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected about them. The types of personal information we have collected about consumers in the past 12 months include:

  • Identifiers including names, postal and residential addresses, email addresses, telephone numbers, IP addresses, device identifiers, and, for certain relay users, the last four digits of social security numbers (or equivalent if applicable);
  • Commercial information, including records of services used; and
  • Internet or other electronic network activity information, including browsing history and geolocation.

We share this information with business partners and service providers that help us deliver and market our services to our users. We also share certain of this information with the FCC, the TRS User Registration Database or other FCC-mandated databases, and the TRS Fund Administrator, as required by law.

Correction

California residents may request that we correct inaccurate personal information we have collected about the consumer. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Deletion

California residents may request that a business delete personal information the business has collected from the consumer.

Sharing of Information

California residents have the right to request the categories of personal information that we have collected about them, the categories of personal information that we have sold about them and the categories of third parties to whom that information was sold, and the categories of personal information that we disclosed about them for a business purpose. We, however, do not sell personal information, and therefore have not sold personal information in the last 12 months.

The types of personal information about consumers we have disclosed for a business purpose (e.g., to provide and market services) in the last 12 months include:

  • Identifiers including names, postal and residential addresses, email addresses, telephone numbers, IP addresses, device identifiers, and, for certain relay users, the last four digits of social security numbers (or equivalent, if applicable);
  • Commercial information, including records of services used; and
  • Internet or other electronic network activity information, including browsing history. We share this information with business partners and service providers that help us deliver and market our services to our users. We also share certain of this information with the FCC, the TRS User Registration Database or other FCC-mandated databases, and the TRS Fund Administrator, as required by law.

We share your location information with Public Safety Answering Points when you call 911.

Please note that by using our CapTel services, you also engage and intentionally interact with CapTel, Inc., without whose services your service and your CapTel device would not properly function. Thus, you direct us to disclose your personal information to CapTel, Inc. in connection with its provision of services to you. CapTel, Inc. uses your personal information according to its privacy policy, and you understand that we do not control and are not responsible for its policies.

Opt-Out of Sale of Personal Information

California residents have the right to opt out of the sale of their personal information. We, however, do not sell personal information.

Notice of Non-Discrimination

Exercising any of these rights will not result in us engaging in prohibited discrimination against California residents, including, for example, denying services to them.

How to Make a Request

To make a request pursuant to one or more of the rights described above, please email us at info@hamiltonrelay.com or call us at 800-618-4781. Please note that we may need to reasonably verify any request before we can fulfill it, including those submitted by your authorized agent. To do so, we may need certain information from you, including, for example, username, address, telephone number, email address, or your device’s electronic serial number (ESN). In addition, please note that certain exceptions and limitations apply, including how frequently we need to honor requests.