Captioned Telephone Service is regulated and funded by the Federal Communications Commission (FCC). FCC regulations regarding Internet Protocol Captioned Telephone Service (IP CTS) may change at any time. The information here is the most up-to-date in keeping with current FCC regulations.
In order to use Hamilton® CapTel® service, Hamilton requires that individuals must provide certification that they have a hearing loss and need Internet Protocol Captioned Telephone Service (IP CTS) to communicate over the telephone. This may be done through one of the following methods:
Once an individual receives and installs the Hamilton CapTel Internet-based phone, they will be prompted to go through a simple registration process. If an individual would like to establish a Hamilton CapTel account for using Hamilton CapTel on a PC/Mac, Smartphone or Tablet, they will be asked to go through the same registration process. All individuals using IP CTS will be asked to self-certify the following, under penalty of perjury:
Should you have any questions about the certification process, please contact the Hamilton CapTel Customer Care team.
Monday – Friday:
8:30 AM to 12:30 AM Eastern
11:00 AM to 6:30 PM Eastern