Hamilton CapTel Carceral Solutions

Hamilton® CapTel® Carceral Solutions provides telecommunications access to incarcerated individuals who are deaf, hard of hearing, or have difficulty speaking, ensuring carceral facilities are in compliance with FCC requirements.

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Meeting Federal Accessibility Standards

The FCC requires all carceral facilities with an average daily population of 50 or more individuals to provide Telecommunications Relay Services to incarcerated individuals with hearing loss. Hamilton CapTel Carceral Solutions makes compliance straightforward with a proven, reliable Telecommunications Relay Service specifically designed for carceral environments.


Accessibility is a right, not a privilege

The need for accessible telecommunications in carceral facilities is clear and urgent:

40%
of state and federal prisoners have at least one disability1
10%
of incarcerated individuals report hearing loss2
2%
of all cells must have communication features for the deaf or hard of hearing according to the ADA3

Without access to Telecommunications Relay Services, incarcerated individuals with hearing loss face barriers to maintaining crucial connections with family members, legal counsel, and support networks. Hamilton CapTel Carceral Solutions ensures every person can communicate effectively, regardless of their hearing ability. 

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Proven Technology, Seamless Implementation

Hamilton CapTel uses advanced speech recognition technology combined with professional captioning agents to provide real-time captions of phone conversations. Incarcerated individuals with hearing loss can read what the other party says while speaking directly to them – making phone calls accessible, natural, and effective.

Key Benefits

  • Real-time captioning of telephone conversations 
  • Available on multiple devices 
  • Secure and compliant with carceral facility protocols 
  • Professional captioning agents available 24/7 
  • Proven track record providing captions for millions of calls 
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Easy Integration With Your Existing Systems

Hamilton CapTel Carceral Solutions integrates seamlessly with your facility’s existing communications infrastructure. Our experienced team works directly with your staff to ensure a smooth rollout with minimal disruption to operations. From initial setup to ongoing support, we’re committed to making accessibility achievable, painless, and reliable.

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Hamilton CapTel: A Trusted Partner In Accessible Communication

For more than two decades and 400 million calls supported, Hamilton CapTel has been the leading provider of Captioned Telephone services in the United States. We're proud to bring that same expertise and reliability to carceral facilities nationwide.

What Sets Us Apart:

  • Decades of experience in Telecommunications Relay Services
  • FCC-certified since 2003, with compliant solutions that include:
    • Captioned Telephones
    • Captioned Telephone calls on tablets or a computer browser
    • Hamilton Mobile™ CapTel® App
    • API that can provide captioned calls to almost any device with a screen
  • Dedicated support team familiar with carceral facility needs
  • Scalable solutions for facilities of all sizes
  • Ongoing training and technical support
  • Easy integration
  • Highest levels of security and oversight
  • Fast, accurate captions

How To Be Fully Compliant With The ADA And FCC

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FCC logo

Carceral facilities must provide Telecommunications Relay Services based on their population size and internet access:

  • Facilities with 50+ average daily population AND broadband internet: Must provide IP Captioned Telephone Service (IP CTS), IP Relay, Video Relay Service (VRS), point-to-point video service for ASL users, TTY-based relay service, and Speech-to-Speech Relay Service (STS).
  • Facilities with 50+ average daily population WITHOUT broadband internet: Must provide non-Internet Protocol Captioned Telephone Service (CTS), TTY-based relay service, and STS.
  • Facilities with fewer than 50 average daily population: Must provide TTY-based relay service and STS.

Hamilton CapTel Carceral Solutions helps facilities of all sizes meet these requirements with flexible, compliant Telecommunications Relay Services.

  • Collaboration: Hamilton Relay works with facility staff, DOC, state relay administrators, and IPCS telephony providers to create tailored solutions (711, Captioned Telephone, IP CTS).
  • Appropriate Use: Ensures incarcerated individuals who need Relay services can access them, while preventing unauthorized or unapproved calls.
  • Innovation: Partnering with IPCS providers to build an API that enables Hamilton IP CTS access on devices such as tablets.

Get started with Hamilton CapTel Carceral Solutions

Complete the form below and a member of our team will contact you within one business day to discuss your facility's needs.

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Ensure Your Facility Meets FCC Requirements

Let Hamilton CapTel help your facility comply with federal accessibility mandates while providing incarcerated individuals with hearing loss the communication access they need. Contact our team today to learn more about implementing Hamilton CapTel Carceral Solutions.