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Support for Hamilton CapTel for Business, Interconnected by Tenacity

Cicso Phone Model 8851

Frequently Asked Questions

  1. I am interested in learning how I can get captions on my existing Cisco® phone.
  2. Do I need to download software on my Cisco phone in order to use Hamilton CapTel for Business?
  3. Do I need to register for an account?
  4. Can I register for an account on my Cisco phone?
  5. How do I activate the Hamilton® CapTel® for Business application on my Cisco phone?
  6. I am logged into my account, but the captions are not appearing on my screen.
  7. I am unable to log into my Hamilton CapTel for Business account.
  8. Can I turn off the captions for some of my calls?
  9. Can I review the conversation (scroll up or down) while on a call with captions?
  10. Can I review the captions after a call has ended?
  11. Is there a charge for using Hamilton CapTel for Business?
  12. Is there a third party on the line when I place and receive calls with captions?
  13. Are my calls confidential when using Hamilton CapTel for Business?
  14. I’m experiencing difficulty connecting to Hamilton CapTel service. How do I know if there’s a service interruption occurring?
  15. How do I place a call with captions?
  16. How do I receive a call with captions?
  17. Can I dial an extension and receive captions?
  18. Can I dial outside of my phone network and receive captions?
  19. Can I access options on interactive voice recording menus while receiving captions?
  20. Is it possible to receive captions while listening to my voice mail?
  21. Can I call another captioned telephone user while receiving captions on my Cisco phone?
  22. Can I transfer a call while captions are on?
  23. Can I get captions on a three-way call?
  24. Can I place a 911 call with Hamilton CapTel for Business on my Cisco phone?

Live Assistance is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern