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Support for the Hamilton CapTel Mobile App for Android™ Smartphones

Android Smartphones

Frequently Asked Questions

  1. Is the Hamilton® CapTel® App for Android compatible with all Android versions?
  2. Is there a charge for the Hamilton CapTel App for Android?
  3. Where can I obtain the Hamilton CapTel App for Android?
  4. Is there a live captioning assistant on the call while I place and receive my captioned telephone calls?
  5. I don’t have a Hamilton CapTel Account, do I need to register?
  6. Why am I required to register my Date of Birth and the last four (4) digits of my Social Security number?
  7. What does Hamilton do with my information when I submit my registration?
  8. I already have a Hamilton CapTel user account. Can I use the same username/password for the Hamilton CapTel App for Android?
  9. Can I use my Hamilton CapTel account on my Android Smartphone and Tablet?
  10. How do I place a call with the Hamilton CapTel App for Android?
  11. Can I add my extension to the “My Phone Number” box in the “Options” tab?
  12. Can I dial a number with an extension or access options on interactive voice recording menus?
  13. Can I place calls using my existing Android Contacts?
  14. Can I place a call using Spanish with the Hamilton CapTel App for Android?
  15. Can I receive a call with the Hamilton CapTel App for Android?
  16. Is the Hamilton CapTel Call Me # available in U.S. Territories?
  17. I have a Hamilton CapTel Call Me #, can I use it on my Android?
  18. I have a Hamilton CapTel Call Me # on my Android. Why aren”t my calls coming through?
  19. I have a Hamilton CapTel Call Me # on my Android, if I use Hamilton CapTel on a PC/Mac, where will my calls be directed?
  20. I do not have a Hamilton CapTel Call Me #. What happens if I have “Receive Calls” turned “OFF” and someone tries to call me through the Hamilton CapTel App?
  21. If I obtain a Hamilton CapTel Call Me #, will people still be able to dial the toll-free number (855-318-8818) to reach me?
  22. I have a Hamilton CapTel Call Me #, but I’m not logged in on my Android Smartphone. What happens when someone tries to call my Call Me #?
  23. How does Caller ID work with the Hamilton CapTel App for Android?
  24. Can I customize the font or background settings on the Hamilton CapTel App for Android during a captioned call?
  25. Can I review the conversation (scroll up or down) while still on the call?
  26. Can I access the “Options” tab during a call?
  27. Can I save and review the captions of a conversation after the call has been disconnected?
  28. How do I delete saved calls from the Hamilton CapTel App for Android?
  29. Can deleted calls be recovered?
  30. Can I change my username or password within the Hamilton CapTel App for Android?
  31. Can I place a 911 call with Hamilton CapTel?
  32. I’m experiencing difficulty connecting to Hamilton CapTel service. How do I know if there’s a service interruption occurring?

Minimum Requirements

Disclaimer: Generally, Hamilton® CapTel® will work on Android™ smartphones running the latest publicly available operating system. There may be older versions that are no longer supported and, in some instances, current versions that are not yet supported. Please contact Hamilton CapTel Customer Care if you have any questions about the compatibility of your current version with Hamilton CapTel.

  • Internet Connection
    • WiFi or a data plan with your wireless network that supports simultaneous voice/data usage
  • Smartphone
    • See below for compatibility
  • Voice Plan
    • Minutes with your wireless network, to talk on the phone

You must have an internet connection that supports simultaneous voice/data usage in order to receive captions. If you do not have a wireless network that supports simultaneous voice/data usage, or an active WiFi connection, you will not be able to receive captions.

The technology behind receiving captions with Hamilton® CapTel® is similar to talking on the phone and browsing on the Internet at the same time. The voice plan allows you to speak to the person on the other end, while the captions are transmitted through the Internet or Data connection on your smartphone.

If you have questions about using your voice plan and “browsing” the Internet at the same time, contact your wireless network provider directly.

NOTE: Voice and data plans may be accessed when using Hamilton CapTel. Hamilton CapTel is not responsible for charges incurred with your wireless network for voice and data usage when using Hamilton CapTel. For usage concerns, contact your wireless network provider directly.

To chat with a Hamilton Customer Care Representative, please complete the form below.

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