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Support for the Hamilton CapTel Mobile App for Apple iPad®

Apple iPad

Frequently Asked Questions

  1. Is the Hamilton® CapTel® App compatible with all iPad versions?
  2. Is there a charge for the Hamilton CapTel App?
  3. Where can I obtain the Hamilton CapTel App?
  4. Is there a live captioning assistant on the call while I place and receive my captioned telephone calls?
  5. I don’t have a Hamilton CapTel Account, do I need to register?
  6. Why am I required to register my Date of Birth and the last four (4) digits of my Social Security number?
  7. What does Hamilton do with my information when I submit my registration?
  8. I already have a Hamilton CapTel user account. Can I use the same username/password for the Hamilton CapTel App?
  9. Can I use my Hamilton CapTel account on my iPad and Smartphone?
  10. How do I place a call with the Hamilton CapTel App?
  11. Can I add my extension to the “My Phone Number” box in the "Options" tab?
  12. Can I dial a number with an extension or access options on interactive voice recording menus?
  13. Can I place calls using my existing iPad Contacts?
  14. Can I place and receive calls using Spanish with the Hamilton CapTel App?
  15. Can I receive a call with the Hamilton CapTel App?
  16. Is the Hamilton CapTel Call Me # available in U.S. Territories?
  17. I have a Hamilton CapTel Call Me #, can I use it on my iPad?
  18. I have a Hamilton CapTel Call Me # for my iPad. Why aren’t my calls coming through?
  19. I have a Hamilton CapTel Call Me # on my iPad. If I use Hamilton CapTel on a PC/Mac, where will my calls be directed?
  20. I do not have a Hamilton CapTel Call Me #. What happens if I have "Receive Calls" turned "OFF" and someone tries to call me through the Hamilton CapTel App?
  21. If I obtain a Hamilton CapTel Call Me #, will people still be able to dial the toll-free number (855-318-8818) to reach me?
  22. I have a Hamilton CapTel Call Me #, but I’m not logged in on my iPad. What happens when someone tries to call my Call Me #?
  23. How does Caller ID work with the Hamilton CapTel App?
  24. Can I customize the font or background settings on the Hamilton CapTel App during a captioned call?
  25. Can I review the conversation (scroll up or down) while still on the call?
  26. Can I access the menu options during a call?
  27. Can I save and review the captions of a conversation after the call has been disconnected?
  28. How do I delete saved calls from the Hamilton CapTel App?
  29. Can deleted calls be recovered?
  30. Can I change my username or password within the Hamilton CapTel App?
  31. Can I place a 911 call with Hamilton CapTel?
  32. I’m experiencing difficulty connecting to Hamilton CapTel service. How do I know if there”s a service interruption occurring?

Minimum Requirements

  • iPad® running the latest publicly available version of iOS
  • Data Access on iPad (3G, 4G or WiFi connection)
  • Telephone (landline, office, cell phone or smartphone)

Voice and data plans may be accessed when using Hamilton® CapTel®. Hamilton CapTel is not responsible for charges incurred with your phone and/or wireless network for voice and data usage. For usage concerns, contact your wireless network directly.

Note: older versions of the iPad may not be compatible with the Hamilton CapTel App.

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern