Skip To Content

Support for Hamilton Web CapTel

Hamilton Web CapTel

Frequently Asked Questions

Using Hamilton CapTel for PC/Mac

  1. Is there a charge to use Hamilton CapTel for PC/Mac?
  2. Why am I required to register my Date of Birth and the last four (4) digits of my Social Security number?
  3. What does Hamilton do with my information when I submit my registration?
  4. Is there a live captioning assistant on the call while I place and receive my captioned telephone calls?
  5. Are my calls confidential when using Hamilton CapTel for PC/Mac?
  6. Do I have to login on the web in order to use Hamilton CapTel for PC/Mac?
  7. Is there software I need to download in order to use Hamilton CapTel for PC/Mac?
  8. What hours are Hamilton CapTel for PC/Mac available?
  9. Hamilton does not provide traditional Captioned Telephone service in my state. Can I use Hamilton CapTel for PC/Mac?
  10. If I use Hamilton CapTel for PC/Mac, can I still use my traditional CapTel phone?
  11. I have Internet access on my cell phone. Will Hamilton CapTel for PC/Mac work there, too?
  12. What if I forget my username and password?
  13. Can I use Hamilton CapTel for PC/Mac in Spanish?
  14. Do I pay for long distance calls when using Hamilton CapTel for PC/Mac?
  15. Can I make international calls using Hamilton CapTel for PC/Mac?
  16. I’m experiencing difficulty connecting to Hamilton CapTel service. How do I know if there's a service interruption occurring?

Placing Calls

  1. How do I place a Hamilton CapTel for PC/Mac call?
  2. Can I add my extension to the “I’m at this number” box?
  3. Can I dial a number with an extension or access options on interactive voice recording menus?
  4. Can I save the telephone numbers that I dial often?
  5. Can I use my cell phone to place a call through Hamilton CapTel for PC/Mac?
  6. When I place a call to someone who has Caller ID, what will appear on their Caller ID when I call them using Hamilton CapTel?

Receiving Calls

  1. How do I receive a captioned call using Hamilton CapTel for PC/Mac?
  2. What is a Call Me #?
  3. Is the Hamilton CapTel Call Me # available in U.S. Territories?
  4. I already have a Hamilton CapTel account, how do I get a Call Me #?
  5. I don’t have a Hamilton CapTel Call Me #, can I still receive captioned calls on my PC/Mac?
  6. If I obtain a Hamilton CapTel Call Me #, will people still be able to dial the toll-free number (855-318-8818) to reach me?
  7. I have a Hamilton CapTel Call Me #, but I’m not logged in to a PC/Mac. What happens when someone tries to call my Call Me #?
  8. How will I know that I am receiving a call through Hamilton CapTel for PC/Mac?
  9. Can I browse the Internet while waiting for calls on Hamilton CapTel for PC/Mac?

Features

  1. How does Caller ID work with Hamilton CapTel for PC/Mac?
  2. Can I save my Hamilton CapTel for PC/Mac conversation?
  3. Can I print my Hamilton CapTel for PC/Mac conversation?
  4. Can I review the conversation (scroll up or down) while still on the call?

Technical

Disclaimer: Generally, Hamilton CapTel will work on the most recent version of the following operating systems, Internet browsers and devices. There may be older versions that are no longer supported and, in some instances, current versions that are not yet supported. Please review the following technical recommendations and contact Hamilton CapTel Customer Care if you have any questions about the compatibility of your system with Hamilton CapTel.

  1. Which computer and Operating Systems are recommended for Hamilton CapTel for PC/Mac?
  2. What Internet speed is required to use Hamilton CapTel for PC/Mac?
  3. Which Internet browsers are recommended for Hamilton CapTel for PC/Mac?
  4. When I access Hamilton CapTel for PC/Mac, I am prompted to install or update Java™. What do I do?

911 Calls

  1. Can I place a 911 call with Hamilton CapTel?

Guides:

Downloads:

Live Assistance is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern