How do I receive a captioned call using Hamilton CapTel for PC/Mac?
Full details on how to receive calls using the Hamilton CapTel for PC/Mac can be found under “Placing Calls” in the Web CapTel User’s Guide.
What is a Call Me #?
The Hamilton CapTel Call Me # is a ten-digit number that allows you to receive captioned calls from family, friends and colleagues on your PC/Mac. With the Call Me #, individuals calling you can simply dial your Call Me # and reach you directly. Learn more about how it works in the Web CapTel User’s Guide.
Is the Hamilton CapTel Call Me # available in U.S. Territories?
The only U.S. Territory that the Call Me # is available in is Puerto Rico. The Call Me # is not available in the following U.S. Territories: American Samoa, Guam, United States Minor Outlying Islands, U.S. Virgin Island, and Northern Mariana Islands.
If you are not able to obtain a Hamilton CapTel Call Me #, you can receive calls in a different manner. First, you must enter and save a phone number in the “Receive Calls” section in order to receive captions through Hamilton CapTel. The person calling you must first dial the Hamilton CapTel Call Center at 855-318-8818 and then enter your phone number, followed by the pound (#) sign.
I already have a Hamilton CapTel account, how do I get a Call Me #?
Simply log into your account and visit the Receive Calls section. Select the Hamilton CapTel Call Me # link to get your ten-digit number today!
I don’t have a Hamilton CapTel Call Me #, can I still receive captioned calls on my PC/Mac?
Yes, you can continue to receive calls. You must first enter and save a phone number in the “Receive Calls” section. The person calling you must first dial the toll free number 855-318-8818. At the prompt they will be asked to enter your telephone number and press #. Then, if you are logged on to the service through your PC/Mac, the call will automatically appear on your browser window, at the same time your voice telephone line rings. Answer the voice line, and your conversation can begin.
If I obtain a Hamilton CapTel Call Me #, will people still be able to dial the toll-free number (855-318-8818) to reach me?
The Call Me # allows callers to reach you with a single phone number, allowing you to receive captions. It also makes it easier for them to store your phone number in their contacts or phone book. If they attempt to dial your number using the toll-free number, the caller will receive the following message: “The person you are calling is currently unavailable. Please call back at a later time. Thank you.”
I have a Hamilton CapTel Call Me #, but I’m not logged in to a PC/Mac. What happens when someone tries to call my Call Me #?
The caller will hear a recording that states “The person you are calling is not accepting calls at this time. Please try your call at a later time.”
If you have a smartphone and wish to receive captioned calls when away from your PC/Mac, download the free Hamilton CapTel App for your smartphone! All you have to do is log in with the Hamilton CapTel account that is associated with your Hamilton CapTel Call Me # and you will be able to receive captioned calls via the app. Now, family, friends and businesses simply dial your Call Me # to reach you.
How will I know that I am receiving a call through Hamilton CapTel for PC/Mac?
You need to be logged onto the Hamilton CapTel for PC/Mac site and have your web browser open. It’s important that you have a number saved in your account under “Receive Calls”.
When you receive a call, your voice telephone will ring, and upon answering, the Hamilton CapTel for PC/Mac call screen will automatically display. Once you see (WebCapTel CA#xxxx with a call), your conversation can begin with captions displayed.
Note: If you have minimized your browser with the call screen, you’ll need to maximize the window when you answer your telephone.
Can I browse the Internet while waiting for calls on Hamilton CapTel for PC/Mac?
Yes, just be sure that the page where you are logged into remains open. You may minimize the Hamilton CapTel for PC/Mac page when you are not on a call. When you receive a Hamilton CapTel for PC/Mac call, you will need to maximize the page in order to view captions.