THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
NOTE: USE OF ANY SERVICES, INCLUDING BUT NOT LIMITED TO THE WEB AND MOBILE APPLICATIONS, OFFERED BY HAMILTON CONSTITUTES:
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.
911 CALLS — To view the terms about Internet-Based Relay and CapTel® 911 calls, see Section 7, Emergency Calls.
“ASR” means automatic speech recognition.
“Communication Assistant” means a person who transliterates or interprets the conversation between two or more end users of TRS.
“IP” means Internet Protocol.
“FCC” means Federal Communications Commission.
“Hamilton” means Hamilton Relay, Inc. or any related company or affiliate, and their respective employees, subcontractors and suppliers.
“Relay App Services” means Internet-based relay services offered through Hamilton’s web and mobile application.
“Service” or “Services” means any Internet-based relay service Hamilton may offer, including without limitation IP-based Hamilton CapTel phones, web and mobile Services (Hamilton Web CapTel and Hamilton Mobile CapTel), and Hamilton CapTel for Business, Interconnected by Tenacity™. The Service may either make use of speech-to-text recognition and a Communication Assistant to provide the User with captions of the other party’s speech or make use of ASR to generate captions without a Communications Assistant, while allowing the User to hear the other party to the extent of the User’s own hearing ability, and to speak the User’s portion of the call directly to the other party.
“Terms and Conditions” means these Hamilton Relay, Inc. Terms & Conditions for Use of Internet Based Relay Services, which may be updated from time to time in accordance with the terms herein.
“TRS” means telecommunications relay service.
“You,” “Your,” “User” or “Users” refers to individual(s) using any of the above Services.
“911 calls” or “911 dialing” means emergency calls to local or national emergency call centers, either directly or through a relay service provider, and includes Hamilton’s transmission of available phone number and location address information to those entities.
By using the Services, You agree to be bound by these Terms and Conditions. If You do not agree to these Terms and Conditions, You must not use the Services. You may use the Services only in accordance with these Terms and Conditions and any other documentation made available by Hamilton.
The Services are not designed to be used while operating a vehicle or participating in any other activity that may require Your attention, such as walking or biking. Hamilton strongly recommends that Users cease any such activity and move to a safe location before commencing use of the Services.
Except to the extent expressly permitted in these Terms and Conditions or required by law, You shall not: (i) republish or redistribute any content or material (including any output generated by You) from the Services; (ii) make any alteration or modification to the Services; (iii) resell or sublicense the Services; or (iv) use the Services (a) in a way prohibited by law, regulation, or governmental order or decree, (b) to violate any rights of others, (c) to try to gain unauthorized access to, test the vulnerability of, or disrupt the Services or any other service, device, data, account, or network, (d) to distribute spam or malware, (e) in a way that could harm the Services or impair anyone else’s use of it, or (f) in a way intended to work around the Services technical limitations or usage limits, if any.
The Service is offered in connection with a federally funded program for people with hearing loss. The Service allows the User to place or receive telephone calls using a captioned telephone service, by use of the Internet, to/from a standard phone User or other eligible device User. The Service may either make use of speech-to-text recognition and a Communication Assistant to provide the User with captions of the other party’s speech or make use of ASR to generate captions without a Communications Assistant, while allowing the User to hear the other party to the extent of the User’s own hearing ability, and to speak the User’s portion of the call directly to the other party.
Captioned Telephone Service is regulated and funded by the Federal Communications Commission (FCC). The FCC regulations regarding Internet Protocol Captioned Telephone Service (IP CTS) may change at any time and may affect the way in which the Service is provided.
Unauthorized use of IP CTS is prohibited by federal law. IP CTS Users should not make calls that would otherwise not be made. Individuals who do not need the service should not use IP CTS.
To use the Services, You must register and set up an authorized account to access and use the Service (an “Account”) with an email address and password to access the Services (“Login Credentials”). You must keep Your registration information accurate and complete. You can manage Your Account through the User Profile. You are responsible for any use of the Services that occurs under Your Login Credentials.
In addition, Federal law requires You to certify under penalty of perjury the following:
You agree that all information contained in Your registration and certification for the Services is true and correct. By submitting Your registration and certification information, You consent to being contacted by Hamilton and/or its affiliates for any follow-up issues related to that information or to any other aspect of the Services, including but not limited to technical troubleshooting. You consent to Hamilton collecting, storing, and transmitting Your registration information to the TRS User Registration Database to the extent required by the FCC. Hamilton reserves the right to terminate Your access to the Services at any time if it should determine that any such registration or certification information was or is untrue, incomplete or inaccurate. Hamilton also reserves the right to terminate or delete accounts that have not been recently used or that Hamilton otherwise believes, in its sole discretion, have been abandoned. In addition, Hamilton may ask You to re-verify Your identity from time to time.
For questions about the certification process, please contact Customer Care at 877-455-4227, support@HamiltonCapTel.com, or mail to: Hamilton CapTel Corporate Office, 1006 12th Street, Aurora, NE 68818.
Technical recommendations for using web and mobile Services are as follows:
The Hamilton Mobile CapTel versions of the Services are available for download from the Apple App Store or the Google Play store, or any other Hamilton authorized distributor. The Hamilton Web CapTel version of the Services is accessed at https://web.hamiltoncaptel.com. Please contact Hamilton CapTel Customer Service if You have any questions or concerns about whether You have downloaded the Services from a Hamilton authorized distributor. Hamilton is not responsible for the Services or faulty downloads of the Services and fully disclaims any and all warranties, express or implied, with respect to the Services to the extent that You download or access the Services from an unaffiliated or unauthorized website or mobile application store.
Generally, the Services will work on devices running the latest publicly available operating system. There may be older versions of operating systems that are no longer supported and, in some instances, current versions that are not yet supported. Please contact Hamilton CapTel Customer Care if You have any questions about the compatibility of Your current version with Hamilton CapTel.
If You use a different browser or operating system than those set forth in this section or require other technical support, Hamilton provides limited support for Hamilton CapTel at 877-455-4227. Hamilton disclaims any obligation to provide technical support for the use of the Services outside of the recommended minimum technical specifications described in this section and does not warrant that the Services will work properly, or except as required by law.
Hamilton’s mobile applications may be updated periodically through the application store from which You obtained the mobile application. Hamilton’s mobile applications may also communicate with Hamilton’s servers to check for available updates periodically. By using the Services, You agree not to interfere with the ability of any Hamilton application to automatically request and receive updates from Hamilton’s servers.
Hamilton’s remote Customer Care support allows a Hamilton representative in another location to view Your computer screen and work on Your computer over a secure connection to help You with Your use of the Services. By accepting remote support from Hamilton, You agree that during the session, the Hamilton representative may record and log the session, including communications made during the session, or otherwise capture screen shots for quality and/or training purposes. If You do not agree to the possibility of recording, we will be unable to provide You remote support.
You may provide comments and suggestions regarding the Services, but You are not required to do so by these Terms and Conditions. If You do provide any comments or suggestions, Hamilton may use that feedback to improve its offerings. If You do provide us with any comments and suggestions, You hereby grant us a non-exclusive, perpetual, irrevocable, royalty-free, transferable, worldwide right and license, with the right to sublicense, to use, reproduce, perform, display, disclose, distribute, modify, prepare derivative works of, and otherwise exploit those comments and suggestions without restriction in any manner now known or in the future conceived, and to make, use, sell, offer to sell, import, and export any product or service that incorporates those comments and suggestions.
IF THE PHONE, COMPUTER OR MODEM USED TO ACCESS THE INTERNET DOES NOT HAVE A BACKUP POWER SOURCE, THE SERVICE WILL NOT WORK AT ANY POINT THE PHONE, COMPUTER OR MODEM IS NOT PLUGGED INTO A POWER OUTLET OR AT ANY POINT THAT POWER OUTLET IS NOT RECEIVING ELECTRICITY (FOR ANY REASON, INCLUDING A UTILITY POWER OUTAGE). HAMILTON RELAY RECOMMENDS THAT YOU MAINTAIN A LANDLINE FOR EMERGENCY CALLS. HAMILTON RELAY CANNOT ASSURE THE FOLLOWING WHEN MAKING A 911 CALL USING WEB AND MOBILE SERVICES: (1) A CONNECTION WILL BE ESTABLISHED; (2) THAT YOUR CORRECT LOCATION WILL BE ELECTRONICALLY AVAILABLE TO THE EMERGENCY SERVICE PROVIDER; OR (3) THAT CAPTIONING SERVICES WILL NOT SLOW THE RESPONSE TIME OR THE RELAY OF EMERGENCY INFORMATION.
Emergency calling through the Service is available only for calls placed from a location within the United States or one of its territories or possessions. For additional information regarding 911 dialing using the Services, visit the 911 section at http://www.hamiltoncaptel.com/911.
VOICE OVER IP (“VOIP”), WEB, AND MOBILE CAPTEL EMERGENCY CALLS ARE NOT THE SAME AS TRADITIONAL TELEPHONE OR TTY EMERGENCY CALLS. IN AN EMERGENCY, HAMILTON RECOMMENDS THAT YOU USE A TELEPHONE OR TTY IF POSSIBLE TO MAKE AN EMERGENCY CALL IN ORDER TO CONNECT YOU DIRECTLY WITH EMERGENCY OFFICIALS. WHEN MAKING A VOIP, WEB, OR MOBILE CAPTEL EMERGENCY CALL, HAMILTON MAY NOT AUTOMATICALLY BE ABLE TO OBTAIN YOUR PHYSICAL LOCATION INFORMATION IF IT IS DIFFERENT THAN YOUR REGISTERED LOCATION INFORMATION, OR ROUTE YOUR CALL TO APPROPRIATE EMERGENCY PERSONNEL.
Relay App Services handle 911 calling differently than traditional telephone services. Using traditional telephone services is the fastest way to call 911, as Your telephone or TTY provide a direct link to Your emergency service provider. In contrast, Relay App Services do not provide a direct link to the emergency service provider; therefore it is important that You provide Your location information to the 911 center at the beginning of the call in order to transmit Your physical location to an emergency center. It may not be technically feasible to transmit automated dispatchable location to Your emergency provider. Hamilton recommends that You enable location services on Your web and mobile devices if feasible.
Hamilton is required to transmit 911 emergency calls made through the Relay App Services in accordance with federal law and policies. As part of this requirement, and in order to transmit important information to emergency service providers, Your name, number, and location may be requested at the beginning of an emergency call. If You call 911 using a web or mobile device and Hamilton is not able to identify Your current location, Hamilton may transmit Your phone number and registered address to the local emergency center serving the location of Your registered address. Please note the call may not be routed to an appropriate Emergency Service Provider or Public Service Answering Point if You are in a location other than Your registered location.
All information obtained as a result of the above-described process is limited to that needed to facilitate 911 services and is made available only to emergency call handlers and emergency response or law enforcement personnel. All information is used for the sole purpose of ascertaining Your location in an emergency situation or for other emergency or law enforcement purposes.
As a provider of relay services and as a provider of emergency communications for purposes of the Federal NET 911 Act, Hamilton asserts immunity and other protection from liability under both state and federal law in connection with its provision of 911 dialing service as part of any Internet-based Service. In addition, Hamilton disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. Hamilton does not have any control over any local emergency response center or the national emergency calling center. Hamilton is not responsible for whether those centers answer calls made using Hamilton’s 911 dialing service, how they answer such calls, or how they handle them. Hamilton relies on third parties to assist in routing 911 dialing calls to local emergency response centers and/or, to the extent permissible under federal law, to a national emergency calling center. Hamilton cannot ensure that Your local emergency service provider is capable of handling 911 calls from Internet-based relay service users. Hamilton is neither liable nor responsible if the data used by a third party to route such calls is incorrect or produces an erroneous result. Neither Hamilton nor its officers, directors, shareholders, employees, agents or subcontractors may be held liable for any claim, damage, loss, fine, penalty, cost, and/or expense (including, without limitation, any and all attorneys’ fees) by, or on behalf of, any Hamilton customer or any third party or user of Hamilton’s Service, relating to or arising out of Hamilton’s Service, including, without limitation, 911 dialing, or any device used in connection with Hamilton’s Service.
Additional information on Emergency Calling is available at http://www.hamiltoncaptel.com/911.
The following product names and logos are trademarks or registered trademarks of Nedelco, Inc., d/b/a Hamilton Telecommunications: HAMILTON®, HAMILTON.NET®, HAMILTON RELAY®, HAMILTON TELECOMMUNICATIONS® logo, HEROES WITH HEARING LOSS®, THAT’S WHAT I’M TALKING ABOUT®, GMAX®, SEE WHAT THEY SAY®, RELAY YOUR WAY® and HAMILTON WIRELESS™. All other company and product names and logos are trademarks or registered trademarks of their respective owners, including CapTel®, which is a registered trademark of Ultratec, Inc. Nothing contained in the site should be construed as granting by implication or otherwise a license or right to use any Hamilton or third party trademarks without the written permission of Hamilton or the owner thereof.
The Services are designed for use within the United States (including Alaska, Hawaii, and US Territories). The Services are intended to be available 24 hours a day, 7 days a week. However, technical or other situations affecting the Services may arise, which could result in the Services being temporarily unavailable. SERVICES MAY ALSO NOT BE AVAILABLE AT TIMES DUE TO INTERRUPTIONS OR TECHNICAL PROBLEMS WITH THE USER’S INTERNET SERVICE PROVIDER, CELLULAR SERVICE PROVIDER, OR FOR OTHER REASONS OUTSIDE THE CONTROL OF HAMILTON. THE USER IS RESPONSIBLE FOR PAYING ANY TELEPHONE, INTERNET, DATA OR OTHER RATES OR CHARGES INCURRED WHILE USING HAMILTON SERVICES, INCLUDING INTERNATIONAL AND LONG DISTANCE TOLLING RATES. Certain restrictions may apply to international CapTel calling; contact Hamilton for details. Additionally, the Hamilton CapTel Call Me Number may not always be available in certain cities or regions. In such event, Hamilton will do its best to provide a geographically approximate number. Please contact Hamilton to inquire about Call Me numbers for specific locations. Hamilton reserves the right to reclaim Call Me numbers without notice due to User inactivity, in Hamilton’s sole discretion, and to withdraw any rights of any User to the Call Me number(s) assigned to such User.
Hamilton has and will continue to implement security features and strict policy guidelines to safeguard the privacy of any User-identifiable information from any unauthorized access or improper use. However, Hamilton disclaims any liability for any security breaches caused by the User’s or other third party’s violations of federal or state law. Moreover, Hamilton cannot guarantee the confidentiality of any communication or material transmitted either to or from Hamilton via the Internet (including email and Hamilton’s website) or wireless services. Hamilton is thus not responsible for the security of such information. Hamilton is required by federal law to keep certain customer proprietary network information secure pursuant to 47 C.F.R. §§ 64.5100-64.5111.
Users will not use the Services for any unlawful, abusive, or fraudulent purposes. Subject to applicable federal rules, if Hamilton has reason to believe that a User is abusing a Service or using a Service fraudulently or unlawfully, Hamilton retains the right to immediately suspend, restrict, or cancel the Service without advance notice, including withdrawal of any rights of any User to the numbers assigned to such User. Users shall not record calls made using the Services without the consent of all parties to such calls in jurisdictions where consent is required, and to the extent User does make and retains recordings of calls made using the Services, User shall indemnify and hold harmless Hamilton as set forth in Section 14, below.
Users may contact Hamilton’s Customer Care regarding any questions or complaints via a toll-free number (800-618-4781 V/TTY), via e-mail (email@example.com), through writing (Hamilton Relay, P.O. Box 285, Aurora, NE 68818) or via the Internet. Should Your concern go unresolved, You may file a complaint with the FCC’s Consumer & Governmental Affairs Bureau. Voice: 888-CALL-FCC, TTY: 888-TELL-FCC, http://www.fcc.gov/cgb/complaints.html. To the extent that complaints are directed to the FCC rather than Hamilton, Hamilton is prepared to respond to those complaints as soon as they are brought to its attention.
Hamilton is not responsible for any claims against Hamilton that arise from the use of the Services. The User agrees to indemnify and hold Hamilton harmless from and against all costs and expenses related to any such claims, including attorneys’ fees. This provision of the Terms and Conditions shall be applicable during use of the Services and following such use.
You acknowledge and agree that You are receiving the Service for free and at no cost to You.
As an emergency communications service provider for purposes of the Federal NET 911 Act, Hamilton asserts immunity and other protection from liability under both state and federal law. To the extent permitted by law, Hamilton shall not be liable for any failure of performance due to causes beyond its control, including, but not limited to, the actions or omissions of Hamilton’s licensees, acts of God, fire, floods or other catastrophes, national emergencies, wars, terrorist acts, strikes or other labor difficulties or preemption of existing Services to comply with any law, order or regulation of any governing authority.
TO THE EXTENT PERMITTED BY LAW, (A) HAMILTON SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR LOST BUSINESS OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, OR ATTORNEY FEES RESULTING FROM USER’S USE OF THE SERVICES OR THE FAILURE OF OR INABILITY OF THE USER TO USE THE SERVICES OR FOR THE PERFORMANCE OF ASR USED TO PROVIDE THE SERVICE AND (B) HAMILTON’S LIABILITY FOR ANY CLAIM UNDER THESE TERMS AND CONDITIONS WILL NOT EXCEED $500.00.
HAMILTON DOES NOT WARRANT THAT THE SERVICES OR YOUR INTERNAL NETWORK WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF DEFECTS, ERRORS OR VULNERABILITY TO INTRUSION OR ATTACK. TO THE EXTENT PERMITTED BY LAW, (A) THE SERVICES ARE MADE AVAILABLE ON AN “AS-IS” AND AS AVAILABLE BASIS, (B) HAMILTON MAKES NO WARRANTIES REGARDING THE SERVICES AND DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Hamilton does not authorize anyone to make a warranty on its behalf, and the User may not rely on any statement of warranty by a third party as a warranty to the User by Hamilton.
As permitted by FCC regulations, Hamilton may suspend Your use of the Services if, in Hamilton’s sole discretion and determination: (i) You breach these Terms and Conditions; (ii) Your use of the Services poses a security risk to the Services or to other Users of the Services; or (iii) suspension is required pursuant to a subpoena, court order, or other legal requirement. Hamilton may, consistent with applicable law, reinstate Your access to the Services if Hamilton in its sole discretion determines that the issue causing the suspension has been resolved.
Hamilton’s Facebook®, Twitter®, LinkedIn®, YouTube® and Instagram® pages and websites are places for its customers and followers to stay up-to-date on the latest advances in technology, keep track of Hamilton appearances and events, and engage in conversations directly focused on its products and services. Hamilton is not responsible for the content of third party postings and reserves the right to remove posts that it deems inappropriate for any of its social media pages.
Notices from the User to Hamilton must be delivered by certified United States mail to:
Hamilton Relay, Inc.
1006 Twelfth Street
Aurora, NE 68818
Notices from Hamilton to the User may be made by posting a notice on Hamilton’s website, by postcard, letter, email or published advertisement, or by revisions to these Terms and Conditions.
Monday – Friday:
8:30 AM to 12:30 AM Eastern
11:00 AM to 6:30 PM Eastern