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Captioned Telephone Service Notifications

Hamilton CapTel services are fully operational at this time. In the event of a service interruption, information about the interruption will be shared here.

Should you experience difficulty accessing Hamilton services, we recommend that you check here first to learn if a possible service issue may be occurring. Additionally, should you experience difficulty accessing our services and do not find a notice here, please contact our Customer Care team.


December 12, 2018

Hamilton CapTel will perform maintenance updates between 12:01 AM and 2:00 AM CT on Tuesday, December 18, 2018 that will affect captioning services on PC/Mac, Smartphones and Tablets. This will not affect services for the Hamilton CapTel phones or Hamilton CapTel for Business, Interconnected by Tenacity. The service is expected to be unavailable for less than 5 minutes during this maintenance.

October 5, 2018

Some users of Hamilton CapTel for PC/Mac, Smartphones, and Tablets experienced an unforeseen partial service interruption between 12:05 pm CT on October 3, 2018 and 12:58 pm CT on October 4, 2018. During this period users were able to place calls, but some users were not able to receive calls via their Call Me #. During this time 911 service to all Hamilton users was unaffected. This interruption did not impact users of Hamilton's CapTel phones or Hamilton CapTel for Business. Service has been restored and we apologize for any inconvenience this may have caused.

May 15, 2018

Hamilton CapTel for PC/Mac, Smartphones, Tablets, and Business experienced an unforeseen service interruption on May 11, 2018 from 2:33 pm CT to 3:20 pm CT. During this period users were not able to process a call. This interruption did not impact users of Hamilton's CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

March 20, 2018

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen partial service interruption between January 23, 2018 and March 17, 2018. During such period, inbound calls made to web and mobile users who did not have a Call Me # were not able to be completed. This interruption impacted less than 1% of all inbound calls made to Hamilton CapTel web and wireless users. Service has been restored and we apologize for any inconvenience this may have caused.

January 17, 2018

Hamilton CapTel for Business experienced an unforeseen interruption in service 10:24 pm CT on January 14, 2018 to 7:57 am CT on January 15, 2018, and from 5:19 am CT on January 16, 2018 to 7:59 am CT on January 16, 2018. This interruption did not impact users of the Hamilton CapTel Phones. Service has been restored and we apologize for any inconvenience this may have caused.

2016
August 10, 2016

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on August 10, 2016 from approximately 8:43 am through 9:14 am CT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

July 7, 2016

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on July 7th from approximately 7:28 pm through 10:00 pm CT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

January 27, 2016

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on January 27th at 6:56 pm through 11:00 pm CT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

2015
November 11, 2015

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on November 11th at 1:46 pm through 1:54 pm CT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

June 25, 2015

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on June 25th at 10:23 pm CT and then again on June 26th at 7:42 am through 12:18 pm CT. This interruption did not impact users of the Hamilton CapTel phones and did not impact 911 service. Service has been restored and we apologize for any inconvenience this may have caused.

March 8, 2015

On February 27, 2015 Hamilton CapTel experienced an unforeseen interruption in service from approximately 9:44 AM CST to 9:50 AM CST and 10:19 AM CST to 10:46 AM CST. This interruption impacted some users of Hamilton CapTel for PC/Mac, Smartphones, and Tablets, but did not impact any users of the Hamilton CapTel phone. Service has been restored and we apologize for any inconvenience this may have caused.

2014
November 4, 2014

On November 4th, Hamilton CapTel experienced an unforeseen interruption in service from approximately 7:05 AM CST to 9:42 AM CST. This interruption impacted some users of the Hamilton CapTel Phone, but did not impact any users of Hamilton CapTel for PC/Mac, Smartphones and Tablets. Service has been restored and we apologize for any inconvenience this may have caused.

October 21, 2014

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service from October 20th at 11:36 pm through October 21st at 8:19 am. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

September 25, 2014

Between August 19th and September 25th, Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in 911 calling service due to a technical issue that has since been resolved. This interruption did not impact users of the Hamilton CapTel phones. We apologize for any inconvenience this may have caused.

September 10, 2014

On September 10th, Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service from 5:02 PM CDT to 5:33 PM CDT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

August 21, 2014

On August 21st, Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service from 7:32 AM CDT to 11:38 AM CDT. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

January 28, 2014

On January 28th, Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service from 2:16 PM CST to 3:25 PM CST. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

2013
July 17, 2013

On July 17th, Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service from 8:44AM CST - 11:35AM CST. This interruption did not impact users of the Hamilton CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

June 26, 2013

Hamilton CapTel for PC/Mac experienced an unforeseen interruption in service on June 26 at 5:12 pm through 8:17 pm CDT. Service has been restored.

June 5, 2013

Hamilton CapTel for PC/Mac experienced an unforeseen interruption in service on June 5 at 7:25 am through 9:30 am cst. Service has been restored.

January 31, 2013

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced an unforeseen interruption in service on January 31 at 3:10 am through 11:50 am cst. Service has been restored.

2012
November 15, 2012

Hamilton CapTel will perform maintenance updates at 1:00 am CST that will affect captioning services on PC/Mac, Smartphones and Tablets. The service will be unavailable for approximately 15 minutes.

October 3, 2012

Hamilton CapTel for Smartphones and PC/Mac experienced an unforeseen interruption in service on 10/3/12 from 8:33am cdt to 9:24am cdt. Service has been restored.

May 31, 2012

Hamilton's Mobile CapTel service experienced an unforeseen service interruption the morning of Thursday, May 31, 2012. The service was restored as of early afternoon on May 31 and the service is now fully operational.

May 21, 2012

On May 21st between 11:30 and 1:50 pm (central time), Hamilton Web CapTel experienced an unforeseen service interruption. The issue has been resolved and as of 1:50 pm on May 21st, Hamilton Web CapTel service is again in full service.

For questions or concerns, please contact Customer Care.

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