Last updated December 20, 2019
We may collect information about you and your use of our products and services, as well as about how you use our website and mobile apps. The types of information we collect about you include:
We collect this information in the following ways:
We collect information about you that you provide to us, such as your name and contact information, including when you provide it to us through our website or mobile apps. In order to register for relay services for which the Federal Communications Commission (“FCC”) requires registration, we will ask you to provide certain information to us, including your name, your date of birth, the last four digits of your social security number (or equivalent, if applicable), your address, your telephone number, and your registered location information for emergency calling purposes. We may also maintain information provided by you, including your address and telephone number, in connection with call handling preferences as contained in your profile. FCC rules require that in certain cases we collect and maintain records of self-certification from you, or third party certifications from approved hearing health professionals, about your eligibility to use certain relay services.
We collect information about how you use our relay services. This information includes customer proprietary network information (“CPNI”), which includes information such as the type and quantity of the services to which you subscribe; the equipment and facilities used; and the numbers, dates, times, and duration of the calls you place. As noted below, FCC rules provide you certain rights with respect to access, use, and disclosure of your individually identifiable CPNI.
Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to those signals. For more information regarding Do Not Track mechanisms, see http://allaboutdnt.com/.
At times, we receive information about customers and prospective customers from third parties. For example, we may acquire mailing lists or lists of participants of conferences we sponsor. We also may collect information about you through online platforms, including social media platforms (e.g., when you engage with us through social media). Finally, we receive information from our business partners without whose services your service and your CapTel device would not properly function.
We use the personal information that we collect to provide our services, to improve our services, and to market the most helpful and targeted products and services to you in order to meet your needs as permitted by applicable law.
We, at times, disclose information about you and how you use our services, and do so for several purposes. The types of information we disclose include:
We share this information for the following purposes:
We are required to share your information by FCC regulations in the following contexts:
We will provide your registered location information and other information to an emergency service provider when you make a 911 call.
When you use our service, you understand and consent to the transmittal of the following information to the TRS User Registration Database to ensure proper administration of the TRS program:
You understand that the failure to allow us to transmit this information to the TRS User Registration Database will result in being denied service.
We must provide certain information about you and your service usage to the Administrator of the TRS Fund and/or the FCC for billing purposes or to respond to a customer complaint.
We may share this information with partners and certain service providers that help us deliver and market the services that we provide to consumers. When we share information in this manner, we contractually limit the use and disclosure of the information we share for the specific purpose for which we shared it.
We also may share your information (1) as otherwise required by law, including pursuant to a duly-served subpoena or other government request for information; (2) to investigate or defend against third-party claims or allegations; or (3) to protect our rights, property, and personal safety, or that of our customers or others.
We also may share your information with one of our affiliated and commonly-branded companies; or as part of any merger, acquisition, sale of company assets or transition of service to another provider.
We do not otherwise share our customers’ personal information and never will sell your personal information. We may, however, share anonymous or aggregate information with third parties for purposes that include improving how we provide service to existing and potential customers.
We use reasonable technical, administrative, and physical safeguards to protect the personal information we collect. Notwithstanding these efforts, we cannot guarantee that we can prevent every unauthorized attempt to access, use, or disclose customer information. We also cannot guarantee the confidentiality of any communication or information you provide.
We retain the personal information we collect only as long as we deem reasonably necessary for business, accounting, tax, legal or regulatory purposes.
We offer several choices regarding how we use and share your information.
You can limit our use and sharing of your individually identifiable CPNI to market relay-related services to you. To limit our use and sharing of your individually identifiable CPNI, please contact us by phone or email.
You can also opt out of receiving telephone or mail solicitation from us. To request removal from our solicitation lists, please contact us by phone, email, or letter.
We encourage you to contact us to modify, correct, or update your information. In order to make such a request, please email us.
California law permits California residents to make certain requests of us regarding the personal information we have about them. Specifically, California law provides residents with the right to request that we disclose what personal information we collect, use, and disclose about them. If you are a California resident, please visit Your California Privacy Rights to learn more about your rights under California law and how to exercise them.
We may post photos taken during community and corporate events to a Hamilton Facebook page or other internet page. As a general rule, we will not tag or otherwise identify individuals in photos unless those individuals have agreed to be identified. However, if you would like a photo removed from a social media post that we control, please send an email to email@example.com. Please include in the email a link to where the photo is posted, your name, contact information, the title of the image the you wish to have removed, and the reason the you would like it to be removed.
We do not knowingly collect personal information from individuals under the age of 18 without their parent’s or guardian’s verifiable consent. If registration is required for any services on our website or mobile apps, and a user submits information indicating he/she is a child, the child’s parent or guardian will receive an email alerting them to such registration and provide instructions on how they can provide verifiable parental consent. If we do not receive verifiable parental consent within a reasonable time, we will delete the child’s registration. We do not knowingly provide any personal information collected about children, regardless of its source, to any third party for any purpose whatsoever. In addition, we do not use information collected through the website or mobile apps from users self-identified as children for any marketing or promotional purposes whatsoever, either inside or outside Hamilton Relay.
We are not responsible for content or privacy policies of other third party websites. We encourage you to review the privacy policies of such websites.
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