Skip To Content

Hamilton Relay, Inc. Privacy Policy

Last updated May 17, 2021

Hamilton Relay, Inc. (“we” or “us”) is committed to protecting the privacy of our customers. This privacy policy is designed to inform you about how we treat the information of customers of the various Telecommunications Relay Services we offer, as well as how we treat information obtained through the Hamilton Relay website and mobile apps.

What Information We Collect and How We Collect It

We may collect information about you and your use of our products and services as well as visits to our websites and mobile apps.

Information You Provide to Us

We collect information about you that you provide to us, such as your name and contact information, including when you provide it to us through our website or mobile apps. In order to register for relay services for which the Federal Communications Commission (“FCC”) requires registration, we will ask you to provide certain information to us, including your name, your date of birth, the last four digits of your social security number (or equivalent, if applicable), your street address, your telephone number, and your registered location information for emergency calling purposes. We may also maintain information provided by you, including your address and telephone number, in connection with call handling preferences as contained in your profile. FCC rules require that in certain cases we collect and maintain records about your eligibility to use certain relay services that may include self-certification from you, or third party certifications from approved professionals.

Information About Your Use of Our Services

We also collect information about how you use our relay services. This information includes customer proprietary network information (“CPNI”), such as information about who you call. As noted below, FCC rules provide you certain rights with respect to access, use, and disclosure of your CPNI.

Information As You Visit Our Website and Mobile Apps

We collect certain information about your computer or device when you visit our website or mobile apps, such as the domain name, browser, type of computer operating system, information about the web page that brought you to our site or app, and time spent on different pages within the site or app. We may use cookies and other tracking mechanisms to collect information about how you use our website and apps. A cookie is a small data string that our server requests that your browser store and that contains a unique user ID. Cookies are used to deliver web content specific to your interests. The cookie permits the server to recall information from your previous visit. With most web browsers, you can choose to change your settings to disable cookies. You may also decline Internet cookies by using the appropriate feature of your web client software. Please be aware, however, that cookies may be required to complete certain functions on the Hamilton Relay website and other Internet sites.

Our website also uses Google Analytics, a web analytics service provided by Google, Inc., that collects information about how visitors use our website. Google Analytics places a cookie on your web browser to identify you as a unique user and only Google can use the cookie. Google Analytics collects information only regarding the domain/IP address, or device identifier, of visitors to the sites. It does not collect names or other identifying information and we do not combine the information collected through Google Analytics with any personally identifiable information. The Google Analytics Terms of Use and the Google Privacy Policy restrict Google's ability to use and share information collected by Google Analytics about visitors to the sites. You can prevent Google Analytics from recognizing your return visits to the sites by disabling cookies on your browser or by installing the Google Analytics browser add-on.

Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to those signals. For more information regarding Do Not Track mechanisms, see

Information Provided to Us by Third Parties

At times, we may receive information about customers and prospective customers from third parties. For example, we may acquire mailing lists or lists of participants of conferences we attend or sponsor. We also may collect certain information about you through social media platforms, including when you engage with us through social media.

How We Use and Share the Information We Collect

We use the information that we collect to provide our services, to improve our services, and to promote the most helpful and targeted products and services to you in order to meet your needs as permitted by applicable law.

We may disclose information about you and how you use our services (1) with your permission; (2) as required by FCC regulations, including (i) your registered location information and other information to an emergency service provider when you make a 911 call, (ii) your registration information to the TRS User Registration Database or other FCC-mandated databases, and (iii) information about you and your service usage to the Administrator of the TRS Fund and/or the FCC for billing purposes or to respond to a customer complaint; (3) as otherwise required by law, including pursuant to a duly-served subpoena or other government request for information; (4) to investigate or defend against third-party claims or allegations; (5) to protect our rights, property, and personal safety, or that of our customers or others, (6) with an affiliated company when Hamilton is your default provider or with your permission; or (7) as part of any merger, acquisition, sale of company assets or transition of service to another provider.

In addition, we may share your information with partners and certain service providers that help us provide our services. When we share information in this manner, we contractually limit the use and disclosure of the information we share for the specific purpose for which we shared it.

We do not otherwise share our customers’ personal information. We may, however, share anonymous or aggregate information with third parties for purposes that include improving how we provide service to existing and potential customers.

How We Protect Your Information

We use technical, administrative, and physical safeguards to protect the personal information we collect. Notwithstanding these efforts, we cannot guarantee that we can prevent every unauthorized attempt to access, use, or disclose customer information. We also cannot guarantee the confidentiality of any communication or information you provide.

We retain the personal information we collect only as long as we deem reasonably necessary for business, accounting, tax, legal or regulatory purposes.

Your Privacy Choices

We offer several choices regarding how we use and share your information.


You may limit our use and sharing of your individually identifiable CPNI to market relay-related services to you by updating your Communication Permissions within your profile, either via the web/mobile application or by calling or emailing us.

Telephone and Mail Solicitation

You can also opt out of receiving telephone or mail solicitation from us by updating your Communication Permissions within your profile, either via the web/mobile application or by calling or emailing us.

Updating Your Information

We encourage you to modify, correct, or update your profile information, either via the web/mobile application or by calling or emailing us.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without their parent’s or guardian’s verifiable consent. If registration is required for any services on our website or mobile apps, the child’s parent or guardian must complete such registration on behalf of the child and consent to use of the service by such child. Hamilton Relay does not provide any personally identifying information collected about children, regardless of its source, to any third party for any purpose whatsoever, except with a parent’s or guardian’s verifiable consent and as required by the FCC to provide relay, or otherwise required by law. In addition, Hamilton Relay does not use information collected through the website or mobile apps from users self-identified as children for any marketing or promotional purposes whatsoever, either inside or outside Hamilton Relay.

Links to Third-Party Websites and Content

We are not responsible for content or privacy policies of other third-party websites. We encourage you to review the privacy policies of such websites.

Updates to this Privacy Policy

We continually strive to improve the services we offer and may consequently update this privacy statement from time to time. We reserve the right to expand our capabilities for information collection and use and may change policies along with this privacy statement at any time. We also reserve the right to contact site visitors regarding account status and changes to the subscriber agreement, privacy policy, or any other policies or agreements relevant to site visitors.

Social Media Policy

We may post photos taken during community and corporate events to a Hamilton Facebook page or other internet page. As a general rule, we will not tag or otherwise identify individuals in photos unless those individuals have agreed to be identified. However, if you would like a photo removed from a social media post that we control, please send an email with the following detailed information to a link to where the photo is posted, your name, contact information, and the title of the image you wish to have removed.

Contacting Us

To learn more information about our information practices or exercise your rights under this privacy policy, please contact us:

By Phone: 800-618-4781
By Email:

Live Chat is available during the following hours:

Monday – Friday:
8:30 AM to 12:30 AM Eastern

Saturday, Sunday:
11:00 AM to 6:30 PM Eastern