We may collect information about you and your use of our products and services as you use our products and services and visit our website and mobile apps.
Information You Provide to Us. We collect information about you that you provide to us, such as your name and contact information, including when you provide it to us through our website or mobile apps. In order to register for relay services for which the Federal Communications Commission (“FCC”) requires registration, we will ask you to provide certain information to us, including your name, your date of birth, the last four digits of your social security number (or equivalent, if applicable), your address, your telephone number, and your registered location information for emergency calling purposes. We may also maintain information provided by you, including your address and telephone number, in connection with call handling preferences as contained in your profile. FCC rules require that in certain cases we collect and maintain records of self-certification from you, or third party certifications from approved hearing health professionals, about your eligibility to use certain relay services.
Information About Your Use of Our Services. We also collect information about how you use our relay services. This information includes customer proprietary network information (“CPNI”), such as information about who you call. As noted below, FCC rules provide you certain rights with respect to access, use, and disclosure of your individually identifiable CPNI.
Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to those signals. For more information regarding Do Not Track mechanisms, see http://allaboutdnt.com/.
Information Provided to Us By Third Parties. At times, we may receive information about customers and prospective customers from third parties. For example, we may acquire mailing lists or lists of participants of conferences we sponsor.
We use the information that we collect to provide our services, to improve our services, and to market the most helpful and targeted products and services to you in order to meet your needs as permitted by applicable law.
We may disclose information about you and how you use our services (1) with your permission; (2) as required by FCC regulations, including (i) your registered location information and other information to an emergency service provider when you make a 911 call, (ii) your registration information to the TRS User Registration Database or other FCC-mandated databases, and (iii) information about you and your service usage to the Administrator of the TRS Fund and/or the FCC for billing purposes or to respond to a customer complaint; (3) as otherwise required by law, including pursuant to a duly-served subpoena or other government request for information; (4) to investigate or defend against third-party claims or allegations; (5) to protect our rights, property, and personal safety, or that of our customers or others, (6) with an affiliated company; or (7) as part of any merger, acquisition, sale of company assets or transition of service to another provider.
In addition, we may share your information with partners and certain service providers that help us deliver the services that we provide to consumers. When we share information in this manner, we contractually limit the use and disclosure of the information we share for the specific purpose for which we shared it.
We do not otherwise share our customers’ personal information. We may, however, share anonymous or aggregate information with third parties for purposes that include improving how we provide service to existing and potential customers.
We use technical, administrative, and physical safeguards to protect the personal information we collect. Notwithstanding these efforts, we cannot guarantee that we can prevent every unauthorized attempt to access, use, or disclose customer information. We also cannot guarantee the confidentiality of any communication or information you provide.
We retain the personal information we collect only as long as we deem reasonably necessary for business, accounting, tax, legal or regulatory purposes.
We offer several choices regarding how we use and share your information.
CPNI. You can limit our use and sharing of your individually identifiable CPNI to market relay-related services to you. To limit our use and sharing of your individually identifiable CPNI, please contact us by phone or email.
Telephone and Mail Solicitation. You can also opt out of receiving telephone or mail solicitation from us. To request removal from our solicitation lists, please contact us by phone, email, or letter.
Updating Your Information. We encourage you to contact us to modify, correct, or update your information. In order to make such a request, please email us.
We do not knowingly collect personal information from individuals under the age of 18 without their parent’s or guardian’s verifiable consent. If registration is required for any services on our website or mobile apps, and a user submits information indicating he/she is a child, the child’s parent or guardian will receive an email alerting them to such registration and providing instructions on how they can provide verifiable parental consent. If Hamilton Relay does not receive verifiable parental consent within a reasonable time, Hamilton Relay will delete the child’s registration. Hamilton Relay does not provide any personally identifying information collected about children, regardless of its source, to any third party for any purpose whatsoever. In addition, Hamilton Relay does not use information collected through the website or mobile apps from users self-identified as children for any marketing or promotional purposes whatsoever, either inside or outside Hamilton Relay.
We are not responsible for content or privacy policies of other third party websites. We encourage you to review the privacy policies of such websites.
We may post photos taken during community and corporate events to a Hamilton Facebook page or other internet page. As a general rule, we will not tag or otherwise identify individuals in photos unless those individuals have agreed to be identified. However, if you would like a photo removed from a social media post that we control, please send an email with the following detailed information to email@example.com. Please include in the email a link to where the photo is posted, your name, contact information, the title of the image the customer wish to have removed, and the reason the customer would like it to be removed.
Monday – Friday:
8:30 AM to 12:30 AM Eastern
11:00 AM to 6:30 PM Eastern