Register for a Hamilton® CapTel® Account

To process your Hamilton CapTel calls securely and accurately, you must have an active Hamilton CapTel account. This simple, one-time process will guide you through the necessary steps in registering your account.

Captioned Telephone Service is regulated and funded by the Federal Communications Commission (FCC)

To use Hamilton CapTel service, the FCC requires that individuals must self-certify that they have a hearing loss and need Internet Protocol Captioned Telephone Service (IP CTS) to communicate over the telephone. Upon registering, you must acknowledge under penalty of perjury that you:

have a hearing loss that necessitates use of the captioned telephone service;
understand that captions on captioned telephone service is provided by a live captioning assistant who listens to the other party on the line and provides the text on the captioned phone;
understand that the cost of captioning each Internet Protocol Captioned Telephone call is funded through a federal program; and
will not permit, to the best of your ability, persons who have not registered to use Internet protocol captioned telephone service to make captioned telephone calls on your registered IP captioned telephone service or device.

Your Hamilton CapTel Account Profile

Some of the information that you provide during the registration process will create your Hamilton CapTel account profile, which will be available via the profile tab. You can update your profile at any time by logging into your account. You can find the Profile tab located in the main menu.

Your Hamilton CapTel Call Me #

After you’ve registered, you’ll have the option to obtain your Hamilton CapTel Call Me #. By establishing your own personal number, callers can dial the number directly, and you’ll receive captions when logged into your account – whether on a PC/Mac, Smartphone or Tablet. If you have any questions or concerns about obtaining your Call Me #, please contact our Customer Care representatives!

Learn More About The Call Me #

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. The captions are then sent to the phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted. “Noah” is a registered trademark of HIMSA II K/S in the USA. Outside the USA, “Noah” is a trademark of HIMSA II K/S. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2024 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.
Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. Find out more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling.
Voice and data plans may be accessed when using Hamilton CapTel on a smartphone or tablet. Hamilton CapTel is not responsible for charges incurred with your wireless network for voice and data usage when using Hamilton CapTel. For usage concerns, contact your wireless network directly.

Register for a Hamilton® CapTel® Account

Captioned Telephone Service is regulated and funded by the Federal Communications Commission (FCC)

Your Hamilton CapTel Account Profile

Your Hamilton CapTel Call Me #

Live Chat is available during the following hours: